Refund Policy
1. Overview
Welcome to H & H Decor, where we strive to provide you with high-quality home decor products. Our commitment is to ensure your satisfaction with every purchase. This Refund Policy outlines the procedures for obtaining a refund in the event that you are not completely satisfied with your order.
2. Eligibility for Refund
To be eligible for a refund, please ensure that the following conditions are met:
- The refund request is initiated within one week (7 days) from the date of receiving the product.
- The product is unused, undamaged, and in its original packaging.
- The reason for the refund is valid, such as receiving a defective or low-quality item.
3. Initiating a Refund
To initiate a refund, follow these steps:
- Contact our customer service team at customer-service@handhdecor.com within one week (7 days) from the date of receiving the product.
- Provide your order number, a detailed description of the issue, and clear images showcasing the defect or low quality of the product.
4. Refund Process
Upon approval of your refund request, we will process the refund amount through the appropriate banking channel. Please allow 5-7 business days for the refunded amount to reflect in your account.
5. Shipping Costs
If the refund is approved due to a defect or low-quality item, we will cover the shipping costs associated with returning the product. If the return is for other reasons, the customer may be responsible for return shipping costs.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer service team at Contactus@hnhhomedecor.com. We are here to assist you and ensure your satisfaction with our products.
7. Changes to Refund Policy
We reserve the right to update and modify this Refund Policy. Any changes will be reflected on this page with the updated effective date.
Return Policy
1. Overview
Welcome to H & H Decor, where we are committed to providing you with the finest in home decor products. Your satisfaction is our top priority, and we want to ensure that your shopping experience with us is enjoyable. This Return Policy outlines our procedures for returning defective or low-quality products.
2. One-Week Return Policy
We understand that occasionally there may be issues with the products you receive. In the event that you receive a defective or low-quality item, we offer a hassle-free return policy valid for one week (7 days) from the date of delivery.
3. Eligibility Criteria
To be eligible for a return, the item must meet the following criteria:
- The return request must be initiated within one week (7 days) from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- The defect or low quality must be verifiable through proper documentation or images submitted with the return request.
4. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at Contactus@hnhhomedecor.com. within one week (7 days) from the date of delivery.
- Provide your order number, a detailed description of the issue, and clear images showcasing the defect or low quality of the product.
5. Return Authorization
Once your return request is received and approved, our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
6. Shipping Costs
H & H Décor will cover the shipping costs associated with returning defective or low-quality items. Please follow the provided instructions to ensure a smooth return process.
7. Refund Process
Upon receiving and inspecting the returned item, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
8. Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at Contactus@hnhhomedecor.com. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing H & H Decor for your home decor needs!
